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CCNP Voice - Cisco Certified Network Professional Voice


Cisco Voice over IP (CVOICE)
Cisco IP Telephony 8.0, Pt 1 (CIPT1 8.0)
Cisco IP Telephony 8.0, Pt 2 (CIPT2 8.0)
Integrating Cisco Unified Communications Applications v8.0 (CAPPS)
Troubleshooting Cisco Unified Communications Systems (TVOICE)


CCNP Voice Schedule

CCNP Voice Cost



Who should attend CCNP Voice?


Channel Partner / Reseller



Anyone looking to further their networking knowledge.


CCNP Voice Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:




Explain what a voice gateway is, how it works, and describe its usage, components, and features.


Describe the characteristics and configuration elements of VoIP call legs.


Describe how to implement IP phones using Cisco Unified Communications Manager Express.


Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway.


Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support.


Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network.




Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade.


Perform Cisco Unified Communications Manager initial configuration and user management.


Configure Cisco Unified Communications Manager to support on-cluster calling.


Implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco.


Implement Cisco Unified Communications Manager media resources.


Implement Cisco Unified Communications Manager features and applications.




Describe multisite deployment issues and solutions, and describe and configure required dial plan elements.


Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified

Communications Manager Express in Cisco Unified SRST mode.


Implement bandwidth management and CAC to prevent oversubscription of the IP WAN.


Implement Device Mobility and Cisco Extension Mobility.


Describe and implement CCD deployments.




Describe voice-mail integration options and requirements.


Cisco Unity Connection in a Cisco Unified Communications Manager deployment.


Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.


Implement voice-mail networking using VPIM.


Implement Cisco Unified Presence and Cisco Unified Personal Communicator.




Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.


Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.


Solve the common issues of an SAF-enabled network and CCD.


Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.


Troubleshoot voice quality issues and issues that are related to media resources.

CCNP Voice Course Syllabus PDF Available CVOICE, CIPT1, CIPT2, CAPPS, TVOICE



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