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Days: 5
UCCXD Course:
Cisco Unified Contact Center Express (UCCXD)
500-051 UCCXD 5.0
UCCXD Course Dates:

Call 1-877-654-2243 for training schedule

UCCXD Boot Camp


CCBOOTCAMP offers the UCCXD Customized Boot Camp which consists of five consecutive days of intense customized training from our certified instructors. This course is designed to assist students in passing the UCCXD exam and increasing UCCXD knowledge.


UCCXD Pre-Requisites

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing; Basic knowledge of CUCM

  • Basic knowledge of contact center operations

  • Familiarity with Microsoft desktop applications and SQL database operations

  • UCCXD Course Summary

    The UCCX Unified Communications Contact Center Express Implementation (500-051) exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 8.0 deployments. In this course, you'll gain an understanding of Cisco's Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.

    UCCXD Course Description

  • Designed specifically to prepare students to pass the UCCXD Exam.

  • On-site instructor-led training at any of our locations throughout North America.

  • Class length is five consecutive days, and runs Monday through Friday, typically from 9:00 AM to 5:00 PM. In addition to classroom time, there will be daily homework assignments to be completed at night. These are very full days, so students should arrive at our facility rested and prepared to work.

  • Students take the UCCXD Exam on the last day of class.

  • UCCXD class will have a maximum of twenty students.

  • Dedicated instructor mentoring to ensure all concepts are completely understood.

  • Free practice questions.

  • One test attempt is included (a $150 value)!

  • Please call 1.877.654.2243 (toll-free) to find out more about the special incentives for qualified students.

    UCCXD Recertification Requirements

    Complete one of the following recertification options every two years:

    Re-take and pass all exams for each Specialist certification indicated on the specific certification page. Please note: this includes all exams whether refreshed or not.

    Pass a current CCIE or CCDE written exam.

    Achieving or recertifying CCDE or any CCIE automatically extends your active Specialist certification(s) up to the point of expiration of the last certification achieved.

    About Recertification

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