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POLICIES

CCBOOTCAMP offers the most personalized learning experience with the highest quality products and services of any training organization in the world, all at competitive prices.

CCBOOTCAMP strives to accommodate each of our customers needs to the best of our abilities. In order to ensure we continue to maintain our world-class quality of customer service, training products and specialized services, we must adhere to following certain policies and procedures concerning billing, payment, and scheduling methods. Our policies and procedures are outlined below.

 

For all training boot camps, we have the following policies in place:

 

All payments must be received in full 30-days prior to the beginning of any class, boot camp, or other instructor-led service, or else your spot will be released and made available to others.

 

All cancellation requests must be made more than 30 days prior to the scheduled start day of your class. No cancellations (i.e.: no refunds) will be allowed once inside the 30-day period of your scheduled class.

 

All rescheduling requests must be made more than 30 days prior to the start of your class. Any rescheduling requests made within the 30-day window may be rescheduled for another time at the sole discretion of CCBOOTCAMP management. If a request made inside of the 30-day window prior to the scheduled start of your class is not granted, you will be liable for attending your originally scheduled date, or else your monies will be forfeited.

All registrations are valid for 24 MONTHS Only. After this period there will be No monetary refunds.

Class materials are given to each student on the first day of class for the entire duration of the training. There will be no refunds or partial refunds for students that do not complete the training.

 

Please Note: No guarantees or warranties are represented by the CCBOOTCAMP management discretionary consideration process. It is purely and solely a 'consideration' process that may or may not be performed as a customer courtesy. Any resulting decision yielded on any individual or group requests are made on a case-by-case basis, and all decisions by CCBOOTCAMP management are final.

 

Pass Guarantee Policy
CCIE Written, Professional Level, or Associate Level Boot Camps

CCDE Written is not included in this policy.

Students are allowed to retake any CCIE Written, Professional Level, or Associate Level Boot Camp attended for no additional course charge. This option is available so long as the participant meets the following criteria:

 

CCIE Written retake students must bring their original pre-study book to the retake boot camp. New supplemental course material(s) will be given during the boot camp. All Professional and Associate Level Boot Camp students must bring their original Official Cisco Authorized Course Curriculum Kit to the retake boot camp. New supplemental course material(s) will be given during the boot camp. Lab access is included in the retake at no additional charge.

 

Students are responsible for all additional retake test fees for CCIE Written, Professional Level, or Associate Level courses. Cisco test fees can be found at www.pearsonvue.com.

 

If there is a version exam change imposed by Cisco the student will be responsible for paying a materials only fee for the retake.

 

The student must retake the boot camp within 60 days of failing the exam.

 

There is typically only one (1) retake seat available for each class. This retake seat is scheduled on a first-come, first serve basis. CCBOOTCAMP may open up more retake seats for a boot camp at the sole discretion of CCBOOTCAMP management. Retake seats must be confirmed twenty-one (21) days prior to the first day of class.

 

The student must have completed all required prerequisites (if any) prior to attending our boot camp. Please contact us for an exhaustive list of specific course prerequisites.

 

The original full-price must have been paid for the boot camp.

 

If learning credits are used as payment for the initial boot camp class payment, the student can retake the boot camp for no additional course fee.

 

All retakes are completed at CCBOOTCAMP's Headquarters in Henderson, NV.


Retake Policy

CCIE Advanced Lab Boot Camps

Students are allowed one (1) retake of any CCIE Advanced Lab Boot Camp attended for a $500 fee. The fee will cover new class materials and any required lab access. This option is available so long as the participant meets the following criteria:

 

The student must retake the boot camp within 60 days of failing the Cisco CCIE Lab Exam.

 

There is typically only one (1) retake seat available for each class. This retake seat is scheduled on a first-come, first serve basis. CCBOOTCAMP may open up more retake seats for a boot camp at the sole discretion of CCBOOTCAMP management. Retake seats must be confirmed seven (7) days prior to the first day of class.

 

The student must have completed all required prerequisites prior to attending our boot camp. For advanced lab boot camps, all advanced practice labs must have been completed.

 

The original full-price must have been paid for the class. If full class price was not paid, then the difference between the full class price and the price paid must be added to the $500 retake price.

 

If learning credits are used as payment for the initial boot camp class payment, 28% of the original course cost must be paid in addition to the $500 retake fee.

 

All retakes are completed at CCBOOTCAMP's Headquarters in Henderson, NV.

For all workbook orders and pre-study materials we have the following policies in place:

All CCBOOTCAMP printed workbook and pre-study material sales are final, no refunds.
All CCBOOTCAMP e-book workbook and pre-study material sales are final, no refunds.


Financing Options

CCBOOTCAMP has financing options available to you. You may finance your boot camp course cost over three to six months with 50% down. This program is only available to US or Canadian residents. Application process is hassle free; no application fee, $25 per month processing fee, and financing payments can be made by credit card. Financing does not include expenses for hotel accommodations or test fees.

IT IS THE STUDENT’S RESPONSIBILITY TO INFORM US OF ANY CHANGES TO THEIR CREDIT CARD. IF A CREDIT CARD PAYMENT IS DECLINED, AN ADDITIONAL $20 FEE WILL BE ADDED TO THE BALANCE OF THE BILL.
PLEASE NOTE: Payment is due on the 1st of the month. A late fee of $25 will be applied to your monthly payment, in addition to the $25 monthly processing fee, if we do not receive payment within 5 days of the due date. Network Learning, Inc. will deduct the amount from the student’s credit card if payment is not received. Please contact us for more information.

 

 

Privacy Policy

What information do we collect? 

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

To personalize your experience
(your information helps us to better respond to your individual needs) ;

 

To improve our website;
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service;
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions;

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature;


To send periodic emails;
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent 

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page. 

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

www.ccbootcamp.com
375 N. Stephanie St Bldg 21 Suite 2111
Henderson, NV 89014
United States
7029685100


CCBOOTCAMP reserves the right to change policies and procedures at our discretion.
Last Updated 01/01/2012





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